At Matavai, we try to make sure your whole pride is with each Hawaiian blouse you purchase. If you stumble upon any troubles together along with your order, we're right here to assist in making matters right.

For all go-back or refund requests, please contact us solely at [email protected].

1. Return Window

You might also additionally request a go-back or refund within 14 calendar days from the date you get hold of your order. Requests made after this era won't be eligible for a refund or to go back.

2. How to Request a Return or Refund

• Email [email protected] together along with your order range and an in-depth description of the problem.
• Include clean pics in case your request entails defective, damaged, or wrong objects.
• Our customer service crew will evaluate your case and offer commands on a way to proceed.

Please do not now ship objects returned without previous approval.

3. Return & Refund Scenarios

3.1 Defective, Damaged, or Incorrect Products
If your object arrives damaged, defective, or isn't the product you ordered:

• Contact us within 14 days of transport.
• Provide photographic proof to assist your claim.
• Upon approval, we are able to provide a complete refund or substitute at no extra cost.
• Refunds are processed within 7 enterprise days when we get hold of the object again or affirm the issue.

3.2 Item Not Received
If your order has now no longer arrived in the envisioned transport timeframe:

• Contact us at [email protected] within 21 days of order confirmation.
• We will look at it with the delivery provider and replace it for you promptly.
• If the bundle is shown lost, you'll be eligible for a complete refund or reshipment.

3.3. Order Cancellation After Placement
If you want to cancel your order:

• Contact us straightaway at [email protected].
• Cancellations are most viable if the order has not yet been processed for delivery.
• If the order has already shipped, the go-back technique will be observed after transport.

4. Refund Processing Time

Once your go-back is acquired and inspected, or your issue is validated, refunds can be processed within 7 enterprise days.
Refunds can be issued to the authentic feel technique used at purchase. Depending on your financial institution or fee provider, it may take longer than regular time for the refund to appear in your account.

5. Important Notes

• Returns need to be in authentic condition, unworn, unwashed, and with all tags attached.
• Customers are liable for go-back delivery prices until the go-back is because of our error.
• We do not now, nor do we ever, take delivery of returns or refunds for orders outside the 14-day go-back window.
• Orders canceled post-processing or cargo can be dealt with as returns upon transport.

If you've got questions or want assistance, please contact us at [email protected]. Your pride is our priority.